Embassy Suites by Hilton Jacksonville Baymeadows

check in was in was off the chain! when I walked in the line was at the door. The three ladies behind the counter were truly magnificent! Even with the computers running slow they kept a smile on their face, they apologized for the slow check in, they made me feel so very special, "sir we'll be right with you" these ladies are well versed in customer service. Breakfast, I'm a breakfast man and when I say it don't get any better, it doesn't. whenever I have to stay in Jacksonville this will be my stay. overall, this is an outstanding hotel. Oh, let say this was all while "Milton" was still causing families to relocate.

I cannot remember the male manager's name (slight accent, I believe) MADE MY TRIP. He made sure that my reservation was found although o was told through two previous phone calls that I didn't have one, but I attempted one last time beong that I was five and a half hours into a six hour drive to just try my fate once more. A different young lady picked up this time and I tried to explain to her as calm as I thought I was talking, but she heard the panic in my voice. She sweetly said that she was unaware of my issue from the previous call, but she said let me get someone I think can help & SHE HIT IT ON THE HEAD! The gentleman picked up and spoke to me very kindly and he heard my concerns, he simply said, You're just fine. I have your reservation right here. Take your time getting here, be careful and we'll see you when you get here!" I balled afterwards because the first young lady handle my situation with no empathy even after I attempted to give her my confirmation number and to out right purchase a room on the spot. THANK YOU TO THE STAFF MEMBERS THAT HEARD A NER OUS YOUNG FEMALE TRAVELER WHO WAS TRAVELING ALONE. However, from one female to another that have and are working in hospitality "SHAME ON YOUR LACK OF EMPATHY" You never know when that might come knocking at your door and the same energy you gave me just might be what you receive!

The property was very easy to get to and rooms are big and comfortable for a family of 3

Hotel and rooms very nice. Front desk staff went above and beyond. Breakfast best ever had at a hotel.

The gentlemen at breakfast that picked up dishes was absolutely amazing! Friendly, courteous and always smiling! The pool hours were fabulous and the bar tender extra sweet